Effective May 4, 2026

Privacy Policy

Mountain Estates Property Management uses personal, property, and operational information to provide private property management services through our website, app, communications, and support workflows.

This policy is provided for transparency and should be reviewed by counsel before launch for your exact business structure, operating states, vendor stack, and contractual obligations.

Scope

This Privacy Policy explains how Mountain Estates Property Management ("Mountain Estates," "we," "us," or "our") collects, uses, discloses, and protects information when you use mountainestatespm.com, account.mountainestatespm.com, the Mountain Estates PM application, invite links, account links, email updates, support channels, and related services.

The service is intended for invited property owners, managers, administrators, contractors, and other authorized users involved in property management work.

Information We Collect

We collect information that you provide, information created while the service is used, and limited technical information needed to run and secure the service.

  • Account and profile information: name, email address, phone number, role, organization or relationship to a property, password or authentication data, notification preferences, and invite status.
  • Property and service information: property names and addresses, owner or household contact details, inspection records, maintenance requests, schedules, action items, notes, photos, documents, contracts, invoices, approvals, and related operational history.
  • Communications: messages, support requests, email update activity, invitation emails, and records of notifications sent through the service.
  • Device and usage information: app version, device or browser type, pages or screens viewed, links opened, access times, IP address, security logs, and diagnostics used to operate and protect the service.

How We Use Information

We use information to provide and improve property management services, including to:

  • create and manage accounts, invitations, authentication, roles, permissions, and user preferences;
  • coordinate inspections, maintenance, cleaning, visits, grocery requests, transportation, documents, contracts, invoices, and other property services;
  • send service updates, account messages, support responses, reminders, and security notices;
  • maintain records, audit activity, investigate issues, prevent fraud or misuse, and protect the security of the service;
  • analyze performance, troubleshoot errors, improve workflows, and comply with legal or contractual obligations.

How We Share Information

We share information only as needed to operate Mountain Estates and provide requested services.

  • Authorized users: owners, managers, administrators, contractors, household contacts, or other invited users may see information relevant to their assigned property, work, request, or role.
  • Service providers: hosting, database, authentication, storage, email, push notification, analytics, support, document, and payment or invoice providers may process information for us under their service terms.
  • Legal and safety purposes: we may disclose information when required by law, to protect rights and safety, to enforce agreements, or to respond to lawful requests.
  • Business transfers: information may be transferred in connection with a merger, acquisition, financing, reorganization, or sale of assets involving the service.

We do not sell personal information for money. We also do not use the service for cross-context behavioral advertising.

Your Choices

You can update certain profile details, notification preferences, and account settings in the app. You can also contact us to request access, correction, deletion, export, or restriction of personal information, subject to identity verification, operational needs, legal requirements, and contractual records we must keep.

You may opt out of non-essential communications where available. Service, security, invite, billing, and operational messages may still be sent when needed to provide the service. If a state privacy law applies to you, you may have additional rights, including rights to access, delete, correct, or obtain a copy of certain personal information and to opt out of certain processing activities.

Retention and Security

We retain information for as long as needed to provide the service, maintain property and transaction records, resolve disputes, comply with legal obligations, and support legitimate business needs. Retention periods vary based on the type of information and the context in which it was collected.

We use administrative, technical, and organizational safeguards designed to protect information. No internet or mobile service can be guaranteed to be completely secure, so users should protect their account credentials and tell us promptly about suspected unauthorized access.

Children

Mountain Estates is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the service, please contact us so we can take appropriate action.

Changes

We may update this Privacy Policy from time to time. The effective date above shows when this version took effect. Material updates may also be communicated through the app, website, or email.

Contact

Questions or requests can be sent to matt@mtnestatespm.com.